Dr. Peter Drucker, professor, consultant, and one of the most respected authorities on business management once said that “What gets measured gets done”. Dr. W. Edwards Deming said it another way when he said that you cannot control a process unless you can measure it.
Unfortunately, too many good employees, including managers, go through the motions every day, not knowing where they stand or what really matters. Performance measurements do not exist in many businesses, or, even worse, the wrong things may be measured, resulting in counterproductive behavior and useless quotas or other negative motivators. The result is often a disconnect between what people feel they are contributing to the company and the company’s actual performance.
P & F Business Advisors has the experience and the bottom line focus that are needed to put meaningful process measures in place, from the company level down to the individual – measurements that people can understand and actually help you run the business. Are you tired of finger pointing? Do you want answers instead of excuses? Call us.
“Measure what is measurable, and make measurable what is not.”
– Galileo Galilei, scientist, astronomer, philosopher